Shipping Policy

Where We Ship

We currently ship to addresses within the United States only.

Shipping Method & Cost

We offer one shipping option on every order:

Standard Shipping — 3–5 business days total — Free

We do not currently offer expedited, overnight, or international shipping options.

Order Cut-Off Time

Orders placed before 3:00 PM (Pacific Time) on a business day are processed the same day. Orders placed after 3:00 PM, or on weekends and holidays, are processed on the next available business day.

Order Processing

– Orders are processed Monday through Friday, excluding holidays
– Handling time is typically 1 business day before an order ships
– Once shipped, transit time is typically 2–4 business days
– Total estimated delivery time is 3 to 5 business days from the date you place your order (this already includes both handling and transit)
– Orders placed after our 3:00 PM cut-off, or on weekends and holidays, are processed on the next business day

Because many of our items, including gazebos, playsets, pergolas, sheds, and saunas, are large and delivered by freight or parcel carrier depending on size, delivery timelines are estimates and may vary due to carrier delays or circumstances beyond our control.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. Please allow 24–48 hours for tracking details to update after you receive this email.

Shipping Address

We are only able to ship to one address per order. If you need items delivered to multiple locations, please place separate orders. Please double-check your shipping address at checkout, as we are unable to redirect packages once they have shipped.

Damaged or Missing Items

If your order arrives damaged or is missing parts, please contact us at support@roneysfurniture.com or +1 (510) 352-1175 with your order number and photos of the issue, and we will work with you on a replacement or refund. For full details, see our Refund & Return Policy.

Related: Refund & Return Policy | Warranty & Replacement | Billing Terms & Conditions

Questions & Contact Information

📍 Address: 14000 Washington Ave, San Leandro, CA 94578
☎ Phone: +1 (510) 352-1175
✉ Email: support@roneysfurniture.com
🕑 Business Hours: Monday – Friday, 10:00 AM – 6:00 PM (Closed Saturday & Sunday)
🌐 Website: https://roneysfurniture.com/